Conditions of Use
Your Privacy Online
For customers who make a purchase at our online
store www.sworduk.co.uk , we do collect information on which pages were
viewed on our site. We are committed to protecting your privacy. We will only
use the information that we collect about you lawfully. We collect information
about you for 2 reasons: firstly, to process your order and second, to provide
you with the best possible service. In our ongoing effort to offer you the most
current - and best - shopping opportunities, we may contact you regarding
Samurai Sword Shop products, services and events. If, for any reason, you would
like to be taken off of our email list, please use the unsubscribe form that
can be found at the NEWS page We will not e-mail you in the future unless you
have given us your consent. We will give you the chance to refuse any marketing
email from us or from another trader in the future. The type of information we
will collect about you includes: your name address phone number email address
credit/debit card details We will never collect sensitive information
about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the
information that we hold about you by emailing us. If you find any inaccuracies
we will delete or correct it promptly. The personal information which we hold
will be held securely in accordance with our internal security policy and the
law. If we intend to transfer your information outside the EEA (European
Economic Area) we will always obtain your consent first. We may use technology
to track the patterns of behaviour of visitors to our site. This can include
using a "cookie" which would be stored on your browser. You can usually modify
your browser to prevent this happening. The information collected in this way
can be used to identify you unless you modify your browser settings. If you have
any questions/comments about privacy, you should email us.
General and How to Order/submit Inquiry
For your convenience & security, you can go
through SECURE SHOPPING CART(SSL server).
Simply click Add to card for picking the items you wish to order or submit
inquiry.
Detail information of the item(s) with shipping charge will be shown on your
monitor when clicking Basket Shipping charge is also showed on your monitor.
Returns/Exchanges/Repairs
We only sell items that meet our high standards
for both workmanship and value for money. If you don't like your item just let
us know and we will sort out a refund or replacement for you, whichever you
prefer. Please have your Invoice No. and/or customer No. ready and call/mail/fax
us to get a return authorization No. within 2 weeks of receipt.
Unauthorized returns will be rejected without liability. improperly used
merchandise will not be accepted for refund or exchange. We will repair or
replace manufacturer¡¯s defective merchandise at no charge. Videos and books can
be only exchanged for the same title if defective from the manufacturer. All
returns must be made within 2 weeks.
Please ensure that the package has adequate postage in order to avoid postal
charges. We will repay the postage paid. We only accept returns that
have not been used and remain in their original packaging. If they
should arrive here damaged an insurance claim will need to be filed so please
keep the receipt.
Damage during the transport
Damage/Fault/Loss
In the highly unlikely event that the item should be damaged or
lost in transit to you. You are covered for a 100% refund or replacement, just
let us know which you prefer and we'll sort everything out this end right away.
A Signed proof of carrier is required where complete parcel is damaged or there
are shortages of items. So please when receiving your order, check on
damage/missing items and keep hold of packaging/goods in case they need to be
inspected by the carrier. Only than we can guarantee a 100% refund or
replacement !
Damage must be reported within 24 hours after receipt of goods and loss within 7 days or claims will not be processed by the shipping companies Please do not return goods without first contacting us for instructions, where goods need to be returned we will only cover the cost of cheapest postal method (we'll specify the method to use in our instructions).You must include your order number with any return so we can trace it back to you.
Anti Fraud Protection
Retailers are often subject to credit card fraud,
caused by criminals using stolen cards to place orders. We combat this in
various ways including checking the address given as the 'billing' address on
our order form against that which the credit card company has on file. If these
do not match the transaction will be flagged for investigation and goods will
not be shipped until the purchaser has confirmed their identity, do not falsify
the order form, we will prosecute illegal charge backs without fail. Also, where
an alternate delivery address is given we may make additional checks before
completing the order, wherever possible we prefer to ship to the cardholder
address.
Disclaimer
Use and misuse of any weapon involves serious risks, including injury,
disability and death. Functional weapons are sold only for training under expert
supervision, for demonstration or forms collection or display. Decorative items
are sold for display only. Inspect weapon before each use to ensure it is in
proper condition; do not use weapons for sparring or contact. User assumes all
risks of injury and liability. Prices on the website are subject to change
without notice, should a price have changed we will contact you to confirm you
still wish to proceed. Stock indicators are updated daily and run approx 24-48
hours behind, we hold a great deal of stock and so are rarely out, we are
constantly improving and increasing stock.
Terms of business
No weapons will be sold to persons under the age of 18 years . We would like to
draw our customers attention to the fact that in most of the country's it's
prohibited to carry in a public place any weapon considered to be offensive. We
would like to point out that holding a licence or club card which permits you to
purchase weapons does not entitle you to carry such weapons in a public place.
Before You order any kind of weapons, please ask more info about that in your
country/province/state..
All metal Weapons are offered for Sale as Collectors and Utility Items. There is
absolutely no suggestion that any Metal Weapon offered is suitable for combat as
a weapon for inflicting injury on a person or causing to fear injury.
01.Orders can be placed by Post, Phone, Fax, and the Internet.
02.Please write clearly your Name, Address, Post Code and Telephone Number and
the goods that you require
03.Terms are strictly payment with order.
04.All orders will be subject to carriage charges payable in full by the
customer.
05.Times of delivery are estimated as accurately as possible but can be subject
to delays out of our control and therefore we cannot be held responsible. A
priority 24 hours service is also available at an additional cost.
06. In the case of non-delivery or missing parcels, normal channels will be
pursued before replacement or compensation is allowed.
07. Deliveries must be checked by customers before signing receipt from carrier.
The company will not be responsible for goods damaged in transit if signed for
with no reference to condition delivered in.
08. Any damages or shortages must be notified in writing within 24 hours of
receipt.
09. Signed proof of carrier required where complete parcel is damaged or there
are shortages of items.
10. Ownership of goods is only passed to the purchaser when the full payment is
received.
11. Where goods are lost, damaged or distorted after delivery, and the ownership
has yet to pass, the purchaser will indemnify us against this loss provided it
has not resulted from our negligence.
12. EXCHANGES: If you need to return all/part of your order for size/item
exchange,
No return goods will be accepted unless previously agreed with Warrior Supplies.
Returns under complaint must indicate invoice number and the reference number.
13. Refunds and exchanges can only be made for goods that are returned in the
original packaging, unworn, unused and unwashed.
14. REFUNDS: Refunds will ONLY be given for damaged goods where no replacement
product can be supplied. Abuse/misuse/incorrect ordering by the customer will
NOT be refunded. Goods are not available for inspection or on approval basis.
Warrior Supplies can take no responsibility for goods incorrectly ordered.
15. All goods are subject to guarantee against faulty manufacture and defective
materials. Goods will be exchanged or credit note or Monies returned only if
goods are returned to us in good condition and not suffering from damage due to
misuse or excessive wear. This clause does not affect your statutory rights.
16. Weapons can only be sold to persons over the age of 18 years. Use and Misuse
of Martial Arts Weapons can involve serious risk, including injury, disability
and death. Weapons are sold for training and Kata/Forms use only under strict
expert supervision, or for demonstrations of forms, or as collectors' items for
display only. Inspect weapons before use to ensure that they are in perfect
condition. DO NOT USE WEAPONS FOR SPARRING OR CONTACT. User assumes all risks of
Injury.
17. Description and prices are correct at the time of going to the press but
many are subject to alteration. We reserve the right to invoice at prices ruling
at the time of despatch. Every effort will be made to notify customers of price
increase prior to despatch.
18. Goods are offered subject to availability.
19. We do not accept liability for damage or injury caused through misuse of
products purchased.
20. Due to continuous improvement in the Martial Arts World, we reserve the
right to alter specifications on products without any notice.
21. The actual products may differ from the photographs shown in this catalogue
as pictures are for illustration purpose only.
22. These terms supersede all previous business agreements.
Should an order be returned to us by the carrier we will resend or refund the
order less postage based on recipients instructions
When placing an order on this site you will receive an automated order
confirmation to confirm we have received your order, however, Samurai Sword Shop
has not accepted your order until such time as we begin processing your order
(i.e. when you have been charged).